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Current News

Managing your Opt-Outs

Tue, 26 Aug 2008 15:39 UT

Opt-outs refer to any received SMS that contains an opt-out keyword as recognized by WASPA. (Wireless Application Service Providers Association.)

WASPA is the industry body, and operates a Code of Conduct for which the management of Opt-outs falls under. The list of recognized opt-out keywords can be found by clicking here.

Where can I find my Opt-out requests?

To view your Opt-out requests, simply login to your account and click the "Opt-Outs" link found on the left hand menu. Reports can be filtered by month and are available in excel format.

What do I do if I receive an Opt-out from a client?

You will need to remove the cell number from your database, and ensure that you don't send any more SMS to it.

If you have any questions about this, please drop us a line on 087 55 00 200 or mail us at support@vodacommessaging.co.za, so that we can assist you.

Kind Regards,
Barrett
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