International SMS Terms and Conditions

1.      Introduction

International SMS (outbound) service enables the termination of SMSs to an international destination(country) from the Vodacom Messaging Portal in respective to the Mobile Network Operators within that country.

 

2.      In terms of the Internal WASP Agreement already concluded between the parties, the customer will adhere to the International SMS terms and conditions below:

 

2.1             The customer shall comply with these terms and conditions and shall continue to be bound by the Internal WASP Agreement. In the event of any conflict or inconsistency between the provisions of the Internal WASP Agreement, the International SMS terms and conditions ("the terms and conditions"), and/or in the WASPA Code of Conduct (unless specifically and expressly otherwise provided in the Internal WASP Agreement), the provisions of the Internal WASP Agreement shall prevail followed by these terms and conditions, then the WASPA Code of Conduct. The phrases/words used in these terms and conditions shall, unless the context clearly indicates otherwise, have the same meaning as assigned to them in the Internal WASP Agreement. It is recorded that the definition of "the Applications" in the Internal WASP Agreement shall be deemed to include International SMS.

 

2.2             Prior to the customer being permitted to make use of the International SMS and at all times after approval from Vodacom may have been obtained, the customer shall be required to adhere to Vodacom's prerequisites, including but not limited to the following:

 

2.2.1       International SMS will only be available to customers who have concluded an Internal WASP Agreement with Vodacom. The customer must never have been declared insolvent or be undergoing debt counselling or debt review.

 

2.2.2       The customer must not have any record of business rule contravention with Vodacom or WASPA in the last six months prior to the request for International SMS.

 

2.2.3       As with all transactions, regardless of how they are initiated, for any transaction initiated via International SMS, the clauses from the Internal WASP Agreement, WASPA Code of Conduct and any other specific service-related clauses relating to International SMS transactions should be adhered to by the customer.

 

2.2.4       The customer shall adhere to the SMSC Connectivity Pack as provided for International Messaging by Vodacom and may be amended by Vodacom from time to time.

 

2.2.5       Vodacom reserves the right to exercise its own sole and absolute discretion in deciding whether to grant Customers access to the International SMS service.

 

2.3             In the event of a customer using International SMS for any fraudulent purpose or for any other purpose for which it was not intended, Vodacom shall be entitled to immediately terminate the Internal WASP Agreement concluded between itself and the customer. In terms of the law, Vodacom is obliged to report fraudulent activities to the Law Enforcement Authorities.

 

2.4             All monies overdue and payable to Vodacom by the customer at date of application for the International SMS must be settled in full.

 

2.5             In the event that Vodacom determines (as it may in its sole and absolute discretion do) that the customer cannot or has not complied, or can no longer comply with these terms and conditions, then Vodacom may immediately and without notice reject the customer's application to deploy International SMS or once deployed, immediately and without notice suspend the Customer right to use the International SMS service.

 

2.6             International SMS costs will vary based on destination country and respective Mobile Network Operator therein. These costs also fluctuate depending on exchange rates and other market factors.

 

2.7             The costs that fluctuate from time to time are billed to the customer's account, along with any messages that may be sent to any other country that may have not been shared/communicated.

 

2.8             International SMS termination only applies to Mobile Terminating (MT) messaging and all messages submitted to SMSC will be charged for.

 

2.9             International SMS message sending does not consume credits from the applied account credit limit. This credit limit is only applicable to Local Bulk SMS sending.

 

 

2.10         International SMS sending regulations

 

2.10.1.1        It is beneficial for the customer to familiarise and adhere to the regulations around messaging in the destination country. Non-compliance with these restrictions may lead to non-delivery of messages.

 

2.10.1.2        Regulations typically pertain to a specific format that will be accepted by the carrier of the mobile device, see below factors:

 

-         Time of day that messages may be delivered.

-         Content of the messages

-         Format of the Sender ID (from address) that may be used/displayed. Carriers in certain countries will block SMS messages that are sent from phone number formats that they do not recognize or support.

 

2.11         Alphanumeric (Alpha) sender support

 

2.11.1   For countries where the Alpha Support is enabled, the customer can use an alpha sender when attempting to send messages to these destinations.

 

2.11.2   Among these supported countries, some only support sending transactional messages and require sender ID pre-registration.

 

2.12         Vodacom Internal WASP products are only available to Messaging Account holders. Messaging Accounts have a minimum of 775 Bulk SMS at R165.00 per month (Excl. VAT).

 

 

3.      Warranties and disclaimers

Vodacom does not give any warranties with regards to the provision of the International SMS service and the Customer must ensure that no such warranties are given to the service users.

 

4.      Third parties

The customer shall ensure that in any agreement it enters into with any of its sub-contractors, agents, partners, suppliers or the like regarding any matter relating to International SMS, or should any of the customer's rights as provided for herein be exercised through such persons, then it shall bind such persons to the same obligations to which it is bound in terms of these terms and conditions, as may be applicable in the circumstances, and shall ensure that their exercise of such rights do not contravene these terms and conditions. Furthermore, the customer shall be responsible for the acts or omissions of such persons that contravene these terms and conditions.

 

5.      International SMS Charges and payments

 

5.1             The International SMS Pricing global list is updated monthly and available upon request.

 

6.      Contact Details

For further enquiries please contact WASP Support:

Office Number:082 178 88

E-mail: vodacomwasp@vodacom.co.za