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AssistSuites
Terms and
Conditions
1. Introduction
2. General Administrative Specifications, Procedures and
Regulations
2.1
The customer shall continue to be
bound by the Terms and Conditions of the Memorandum of Agreement, as well as,
the procedures set out on the Vodacom messaging Portal. In the event of any
contradiction between these AssistSuites terms and
conditions and the Memorandum of Agreement and/or the Vodacom Messaging Portal,
then these AssistSuites terms and conditions shall
take precedence. The phrases used in these terms and conditions shall, unless
the context clearly indicates otherwise, have the same meaning as assigned to
them in the messaging agreement.
2.2
AssistSuites
is a web application which allows small businesses to plan all their communications
with their customers. Vodacom will
charge the applicable fees in respect of the AssistSuites
and messaging services that have been requested from and/or delivered to GSM
terminal equipment.
2.3
Any customer wanting to make use of
AssistSuites shall adhere to Vodacom’s prerequisites
(application criteria), including but not limited to the following:
2.3.1 No judgements shall have been recorded
against the customer;
2.3.2 The messaging agreement to which these
Interface Specifications are attached must have been signed and executed by the
customer;
2.3.3 The customer must never have been declared
insolvent;
2.3.4 Vodacom reserves the right to view the
results of an annual audit. Should an
annual audit not be made available, Vodacom shall be entitled to request a
financial audit to be done at the cost
of the customer;
2.3.5 All monies due, owing and payable to
Vodacom by the customer at date of application must be settled in full;
2.3.6. Any previous complaints received from customers about your services must have been successfully resolved prior to application date;
2.3.7 AssistSuites is a communication tool and must be used in
conjunction with one of our standard rated bearers;
2.3.8 Vodacom may, in their sole and absolute discretion, reject your
application to use AssistSuites.
2.4
Proof of delivery of messages shall
be accepted at the point where the message is successfully submitted to the
relevant Vodacom gateway or platform necessary for delivery to the End User,
e.g. a SMS submitted to the SMSC with confirmation of submission from the SMSC
is deemed a successful delivery of message Service to the End User.
2.5 In the event of the customer using the
service name for anything other than what was intended, then Vodacom shall be
entitled to immediately suspend the service.
2.6 In
the event of the customer using AssistSuites for any
fraudulent purpose or for any other purpose for which it was not intended, then
Vodacom shall be entitled to immediately suspend the WASPs right to use AssistSuite
2.7 Failure
to adhere to these Terms & Conditions will lead to Vodacom suspending your connectivity
for a period of 6 (six) months.
2.8 If
you are in breach of these Terms & Conditions for a second time, Vodacom will
terminate your AssistSuites connectivity without
prior written notice and remain liable for all outstanding dues.
2.9 These
Terms & Conditions are to be read in conjunction with and do not substitute
the WASPA Code of Conduct.
3. AssistSuites Charges
3.1 Transactions
will be charged as indicated by the schedule below:
·
Once Off Setup Fee: R168
·
Monthly Fee: R129
·
SMS rate: Standard SMS rates Apply
3.2 Vodacom
Finance will bill the transaction charge
on the same basis as Bulk SMS charges.
3.3 All billing queries must be logged to WASP Finance (WASPINVOICE2@vodacom.co.za) within 10 days
from receipt of billing from Vodacom, failing which it shall be deemed to have accepted the correctness of
such billing; provided that in the event of any differences between Vodacom’s billing records and the
customer’s records, then Vodacom’s billing records will take precedence.
4. Amendment
The customer will
adhere to these terms and conditions for the service from Vodacom and these
terms and conditions may be amended by Vodacom from time to time.
Vodacom may, in their sole discretion,
reject an application to use the service.
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