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Current News

Retention of SMS

Thu, 16 Apr 2020 08:29 UT
Dear Valued Customer

In our endeavour to continue delivering exceptional services within the ambit of the necessary regulations. We would like to provide the data retention periods below in the reinforcing of our legal obligations to keep the data for a fixed period of time in line with the Regulation of Interception of Communications and Provision of Communication-Related Information Act 70 of 2002 ("RICA"), as it relates to retention periods.

We trust that the below retention period table will assist you when you need to extract data stored in our systems:

Retention Period
SMS content report available online: 2 months
SMS content archived to secure database: 2 months - 3 Years
SMS metadata archived to secure database: 3 years - 5 years

Any communication data that is older than 5 years is destroyed.

If you require an export of any of the above information please log a call with our support department on

We thank you for your continued support.

Kind Regards,
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